Everyone has the right to feel safe and comfortable in their home and neighbourhood.
Antisocial behaviour (ASB) can have a serious impact on residents and communities. If you are experiencing ASB involving an Innisfree home or resident, please tell us.
We will listen to your concerns, consider the information you give us and explain what we can do to help.
To report antisocial behaviour, email us at housing@innisfree.org.uk
If you or somebody else is in immediate danger, or a crime is taking place, call the police on 999.
For non-emergency crime, you can contact the police on 101 or report the matter through their online services.
If the issue involves domestic abuse, you can also find information about confidential support on our Domestic Abuse page.
Reporting something to the police does not prevent you from also reporting relevant antisocial behaviour to Innisfree.
Antisocial behaviour can take many forms.
It can include behaviour that causes, or is likely to cause, harassment, alarm, distress, nuisance or annoyance to other people.
Depending on the circumstances, examples may include:
Whether something amounts to antisocial behaviour will depend on the circumstances, including how serious or persistent the behaviour is and the impact it is having.
Living close to other people means that you may sometimes hear or see your neighbours going about their everyday lives. Reasonable everyday living noise or differences in lifestyle will not normally be treated as antisocial behaviour.
Examples could include:
We will consider the individual circumstances and the impact being reported before deciding whether we can investigate something as ASB.
If something is not ASB, we may still be able to give you advice or suggest another way of resolving the problem.
For minor everyday problems, you may be able to resolve the issue by speaking calmly to your neighbour if you feel comfortable and safe doing so.
They may not realise that their behaviour is affecting you.
However, you should not approach somebody if you feel unsafe, threatened or intimidated.
You do not have to speak to your neighbour before contacting Innisfree, particularly where the behaviour is serious or you are concerned about your safety.
Report antisocial behaviour by emailing housing@innisfree.org.uk
You can report antisocial behaviour to us by:
Emailing us at housing@innisfree.org.uk or calling us on 020 7625 1818
When you report ASB, it is helpful if you can tell us:
You do not need to have gathered extensive evidence before contacting us. Please report serious concerns to us rather than waiting for them to happen again.
We will consider the information you give us and decide what action is appropriate.
Our response will depend on the type and seriousness of the behaviour, the impact it is having and the information available to us.
We may:
We will explain what we can do and keep you informed about your case.
Depending on the problem, we may ask you to keep a record of further incidents.
Useful information can include:
We may also discuss other forms of evidence with you where appropriate.
Evidence helps us understand the pattern and impact of behaviour and decide what action may be possible.
However, do not put yourself at risk to gather evidence.
Noise is one of the most common causes of problems between neighbours. Some noise is a normal part of everyday life, particularly where homes are close together. However, serious, excessive or persistent noise may amount to antisocial behaviour depending on the circumstances and the impact it is having.
If you report noise nuisance, we may ask you for information about when the noise occurs, how long it lasts and how frequently it happens.
Innisfree provide our residents with free access to The Noise App to record and share noise reports with us. If you are experiencing noise issues, please download the app from the app store on your phone and register as an Innisfree tenant. You can then start sending us recordings immediately – our Housing Team will be notified each time you submit a recording.
Download from the Google Play Store here
Download from the App Store here
Your local council may also have powers to investigate statutory noise nuisance.
We take reports of hate-related behaviour and harassment seriously.
A hate incident is behaviour that someone believes is motivated by hostility or prejudice relating to a person’s identity or perceived identity.
If you experience hate-related harassment or intimidation, please report it to us by emailing us at housing@innisfree.org.uk
If you are in immediate danger or a crime is taking place, call 999.
Domestic abuse is not simply a neighbour dispute or ordinary ASB.
If you tell us that you are experiencing domestic abuse, we will consider your safety and support needs and respond in accordance with our Domestic Abuse Policy.
You can speak to us if you are worried about your own situation or someone else’s.
There is no single response that is appropriate for every ASB case.
Depending on the circumstances, action may include:
Formal enforcement action is not always the first or most appropriate response.
We will consider the circumstances of the case, the evidence available, the impact of the behaviour and whether the proposed action is reasonable and proportionate.
Some antisocial behaviour involves issues that Innisfree cannot resolve alone.
Depending on the circumstances, we may work with organisations such as:
There may also be occasions when another organisation has the appropriate powers or responsibility to deal with a particular issue.
We will explain this to you and provide appropriate signposting where we can.
We will handle information about your ASB report appropriately and will take your circumstances and safety into account when considering how information is used.
There may be occasions where we need to share relevant information with another organisation, particularly where there are safeguarding concerns, risks to somebody’s safety or another lawful reason for doing so.
If you are worried about somebody finding out that you have contacted us, please tell us when you make your report so that we can discuss how it can be handled.
Antisocial behaviour can have a significant impact on your wellbeing and your enjoyment of your home.
Please tell us how the situation is affecting you. This helps us understand the seriousness of the problem and whether you may need additional support.
Where appropriate, we may be able to signpost or refer you to other services. Contact us at housing@innisfree.org.uk
If you are unhappy with the service you have received from Innisfree when we have handled your ASB case, you can make a complaint.
Making a complaint is different from reporting ASB. The complaint will consider Innisfree’s handling of the service, rather than replacing the ASB investigation itself. See here for more information on Complaints
If you wish to make a complaint you can use this form:
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